Shipping policy

Shipping Policy

We want you to know what to expect before placing an order. The timeframes below are estimates and may vary because of carrier delays, customs, weather, holidays, or other events outside our control.

Where we ship

We ship to the destinations that are available when you enter your address at checkout. If your country or address cannot be selected, we are unable to ship there at this time.

Shipping cost

Standard shipping is free for orders delivered within the United States. For other available destinations, any applicable shipping charge will be displayed at checkout before payment.

Processing time

Orders are generally processed within 1–3 business days. During holidays, promotions, or periods of unusually high demand, processing can take up to 5 business days. Processing time is separate from transit time.

Estimated delivery

Orders delivered within the United States typically arrive approximately 10–15 days after processing. International delivery times vary by destination and may take longer. These are estimates, not guaranteed delivery dates.

Tracking

When tracking is available, you will receive a shipping confirmation email with the tracking information. It can take 48–72 hours after shipment for the carrier to display the first update.

Address changes and cancellations

Please review your shipping address carefully before placing the order. Contact info@bestfriendtail.com as soon as possible if you notice an error. We cannot guarantee changes or cancellations after processing or fulfillment has begun, and we are not responsible for delays or non-delivery caused by an address entered incorrectly by the customer.

Customs, duties, and taxes

International orders may be subject to customs fees, import duties, or local taxes. Unless they are collected at checkout, these charges are the customer's responsibility and are determined by the destination country.

Split shipments

Items in the same order may occasionally ship in separate packages. If this happens, you may receive more than one tracking number and will not be charged additional shipping because of the split.

Delayed or missing packages

If tracking has not updated for several business days or the order is substantially past the estimated delivery window, email info@bestfriendtail.com with your order number. We will review the shipment with the carrier or fulfillment partner and help determine the appropriate next step.