Refund policy

Return & Refund Policy

We want you and your pet to be happy with your Best Friend Tail purchase. Please read the conditions below before starting a return.

30-day return window

You may request a return within 30 days after your order is delivered. To qualify, the item must be unused, unworn, in its original packaging, and in the same condition in which it was received. Proof of purchase is required.

How to start a return

Email info@bestfriendtail.com with your order number and the reason for the return. If approved, we will provide the return address and instructions. Do not send an item back before receiving authorization, because unauthorized returns cannot be accepted.

Return shipping costs

For returns due to a change of mind, preference, or ordering the wrong item, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable. If the item arrived damaged, defective, or incorrect, contact us before returning it so we can arrange the appropriate resolution at no additional cost to you.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly at info@bestfriendtail.com and include your order number plus clear photos or video showing the issue. We will review the information and offer a replacement, refund, or another appropriate solution.

Non-returnable items

For hygiene and safety reasons, opened or used grooming and personal-care products cannot be returned unless they arrived damaged, defective, or incorrect. Gift cards and items clearly marked as final sale are also non-returnable. Contact us if you are unsure whether your item qualifies.

Exchanges

We do not process direct exchanges. The fastest option is to return the eligible item and place a separate order for the replacement after the return is approved.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the credit. If more than 15 business days have passed since approval, email info@bestfriendtail.com.

Order cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee a cancellation after processing or fulfillment has begun.